Event Date:
Tuesday, October 8, 2019
Location:
Te Anau, New Zealand
fb Event Summary:
This 1-day programme is designed to upskill and gain confidence for those in the Hospitality Industry who need a refresher, are new to the industry or who do not have their Bar Managers License but require more knowledge of the sector.
A motivating and engaging programme, facilitated using highly interactive material, exercises and discussion. This is aimed to progress and develop the participant to deliver a quality host welcome and customer care experience.
The course in designed to cover:
*A basic understanding of the Liquor Licencing Act
*Customer Service Skills
*Dealing with challenging customers
*Host Responsibility
*Communication Skills
*Body Language
*Confidence Building
*Building Resilience
When:Tuesday 8 October, 9am – 3pm
Where: Te Anau
https://www.facebook.com/events/393665614628998/