This 1-day programme is designed to upskill and gain confidence for those in the Hospitality Industry who need a refresher, are new to the industry or who do not have their Bar Managers License but require more knowledge of the sector. A motivating and engaging programme, facilitated using highly interactive material, exercises and discussion. This is aimed to progress and develop the participant to deliver a quality host welcome and customer care experience. The course in designed to cover: *A basic understanding of the Liquor Licencing Act *Customer Service Skills *Dealing with challenging customers *Host Responsibility *Communication Skills *Body Language *Confidence Building *Building Resilience When:Tuesday 8 October, 9am – 3pm Where: Te Anau https://www.facebook.com/events/393665614628998/